The mortgage industry is in a very unique place when it comes to stress.
The most stressful life experiences a person may go through are frequently those highlighted below:
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Divorce
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Bereavement
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Moving House
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Financial Pressures (personal or business)
Unsurprisingly, these factors also act as main triggers for when people seek specialist finance assistance and the vast majority of transactions are completed via the many professionals operating in our sector.
It follows that the emotionally charged customer circumstance transfers and frequently manifests with the individuals who are providing the funding solution outcome. Indeed, recent survey results validate this and suggest mental health burdens are regularly placed on individuals working in our marketplace affecting amongst other things, sleep patterns. Additionally, feedback indicated that Companies are not offering enough current support.
Helping finance businesses to support their staff
In recent times mental health has become a major concern for many and research shows a deteriorating picture, particularly in the Mortgage Industry.
The Mortgage Industry Mental Health Charter (MIMHC) therefore aims to provide guidance, hints, tips and a simple framework so member companies can embrace then tailor bespoke services which best support their staff.
MIMHC is a not for profit organisation that is made up of 7 co-founding firms plus a growing number of signatories. All these firms agree to be bound by the MIMHC 6 governing rules which apply Best Practice Health and Wellbeing guidelines and are known as “The MIMHC Charter”.
To become a signatory of the MIMHC Charter and commit to implementing the recommendations please complete the online form here.
Mortgage Industry Mental Health Charter becomes official Foundation
The Mortgage Industry Mental Health Charter (MIMHC) has formally become a not-for-profit foundation MIMHC was founded in 2021 and is dedicated to improving mental health and wellbeing in the mortgage industry. It offers support through research, education, collaboration and events that “supports signatories and industry partners to foster environments where people can thrive personally and...
MIMHC Mental Health & Wellbeing Survey Report 2025
MIMHC have completed its latest annual Mental Health and Wellbeing Report for 2025. Our 'White Paper' report explores the current sentiment which exists within the mortgage industry and importantly, highlights key areas in which mental health provision needs to improve. Whilst there are some pleasing trends there still remains work to do;- Employer participation in...
Keeping the mental health conversation going – Episode 18
Jason Berry interviews Richard Croll of Equifinance In the latest ‘Keep the Conversation Going’ interview, Richard Croll, regional sales manager for South & South Wales at Equifinance, joins Jason Berry, group sales director of Crystal Specialist Finance and co-founder of the Mortgage Industry Mental Health Charter (MIMHC). In this discussion, Croll opened up about overcoming...